Canon Community

nnnmvg · ‎03-07-2022

Can I install the Catalina Firmware on an OS12 M1 MacBook Air so I can use my scanner on my new computer?

Patrick · ‎03-16-2022

Hi nnnmvg,

The CanoScan 9000F is not supported with macOS 12 (Monterey). Using Catalina's drivers and software will not function with macOS 12.

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

Patrick · ‎03-16-2022

Hi nnnmvg,

The CanoScan 9000F is not supported with macOS 12 (Monterey). Using Catalina's drivers and software will not function with macOS 12.

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

clemesha · ‎10-06-2023

You could run the old software in a virtual operating system . Just as you could run PC software on the Mac as a virtual machine. I will let you look on line to see which Virtual Software you think you would like.

The other solution is to buy an alternate scanning software. I am using a M2 mac and scanning with ViewScan. You will need the Pro version if you need to do negs.