Black Shadow Appear after Scan With CanoScan LiDE300

[TridipBD]

I have a CanoScan LiDE 300 and on every scan middle of the scan appears a shadow.   I've cleaned the cover and the platen, but there's not much out there on this particular problem.  Will you pls suggest me to solve the issue.

Thanks.

[ArthurJ]

Hi,

This is a general hardware failure error with the scanning element and the scanner would require service. 

If your scanner is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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