cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

XA40 stuck in Auto Mode…

bt9
Apprentice

Came back to work after holiday break and our XA40 is stuck in Automatic mode, with an “AUTO” Oval in the top left of the screen in place of the normal “A” Block (or “M”, “P”, etc).

We have a XA40 and XA60 and the latter is working like normal, switches modes without issue. I’ve never put either of these cams in auto, I’m the only one who touches them, and have never had this issue with a camera being stuck in a shooting mode. 

I’d love any ideas or advice, I need this camera to be in manual mode to match exposures and such with the XA60. Blessings #XA40 

1 ACCEPTED SOLUTION

Hazel_T
Product Expert
Product Expert

Hi bt9,

I'm sorry to hear your camera is stuck in Auto Mode. The only way to switch this camera from Auto to Manual is using the Auto-M on the top of the camera near the hand grip. There is not a way to disable that switch and there aren't any settings that would cause the camera to ignore when that switch is flipped. If the camera is not responding when you set that switch to manual we would recommend sending the camera in for repair.

The Canon U.S.A., Inc. online repair portal allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020. 

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

View solution in original post

2 REPLIES 2

Hazel_T
Product Expert
Product Expert

Hi bt9,

I'm sorry to hear your camera is stuck in Auto Mode. The only way to switch this camera from Auto to Manual is using the Auto-M on the top of the camera near the hand grip. There is not a way to disable that switch and there aren't any settings that would cause the camera to ignore when that switch is flipped. If the camera is not responding when you set that switch to manual we would recommend sending the camera in for repair.

The Canon U.S.A., Inc. online repair portal allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020. 

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

Thank you so much!!! I was lookin for this switch/button but couldn’t find it. I’ve never used it before so I wasn’t sure if it existed hahah. Really appreciate it, all is normal now that I switched it back to manual with that switch 🙂

National Parks Week Sweepstakes style=

Enter for a chance to win!

April 20th-28th
Announcements