06-27-2023 04:44 AM - edited 06-27-2023 02:58 PM
I can't find anywhere to make a feature request that would actually be seen by Canon and not just generic customer support, but I've heard about people making feature requests before, so where is the best place to do that?
The one feature lacking that's really bothering me not to have in the R5C and a feature I've been hoping for in firmware since launch is a feature Sony 8K cameras have and I'm pretty sure Fuji as well...and that's the ability to shoot 8K in a smaller file size than the current 400 Mbps minimum on the R5C (the Sony A1 can do 200 Mbps in 8K30fps 10 bit, which is half the size and is a big deal since that saves a ton of money on storage over the years). One of the major reasons I wasn't going to get the R5C at first was because of the minimum 8K file sizes being double the size compared to Sony but I went with it anyway hoping maybe in a future firmware they'd release an updated file size option for 8K that's smaller since that doesn't seem unrealistic and is pretty doable since their competitors are already doing it. I feel like this is a reasonable request I just don't know where I'm supposed to make the request.
Edit: I should also mention on the Sony A1 there isn't a noticeable difference in the quality between 200mbps and 400mpbs 8k as you can see in this video which is also why it would be very useful to have a lower sized 8k: https://youtu.be/eO1B9p_p7cE?t=402
07-04-2023 02:35 PM
I already did the [+Feedback] thing (even though that doesn't seem like it's meant for making a feature request since it requires you to provide a star rating). I wouldn't still be replying here if it wasn't for the Rs-eos guy who keeps responding acting like a feature that already exists on multiple competitor's 8K cameras is far fetched, unreasonable, and would result in quality loss, while ignoring evidence I've provided that it already exists and results in no noticeable quality loss.
07-04-2023 03:09 PM
I'd say that you have done what you can do. Look, none of us play golf with the CEO or have weekend cookouts with senior directors of Canon. We do not have those kinds of "ins." The vast majority of us here are mere hobbyists and enthusiasts, with a few low-level pros or retired pros in the mix. Wishing for camera functionality that doesn't exist is fruitless or believing that if one could only get his request before a senior decision maker would result in engineering resources being redirected isn't going to happen. I think the best way to get exactly what you want is to do detailed research before making a purchasing decision.
07-03-2023 10:12 PM
This is what we have to work with. The R5 C does not do 8k in h265 4:2:0 in 10bit at 200 Mbps. It can do 4K at 60p in h265 4:2:0 10 bit at 170Mbps. I believe the Sony only does 24 or 30p in their "binned" mode. So as Ricky points out, its a trade off. Neither of us work for Canon. There aren't any excuses to be made. Canon does it one way, Sony does it another.
I've made several feature requests with Canon. You should as well since the feature is important to you. I am happy to say that several of the things I wanted and asked for were addressed. Starting with being able to disable the onboard mic when an external mic was connected. We just got a bunch more stuff this weekend in v1.0.5.1. Anything you get after a product is released that isn't a bug, is a bonus. Make your request. Not every feature request is fulfilled, but when possible, things do happen.
~Rick
Bay Area - CA
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