EOS C500 Mark II Low light horizontal flares

[zpeter]

I have a c500 mark ii that creates these horizontal flares/bands. They are more visible in the shadows and in low light. I'm pretty sure it's not a flicker issue because the distortion is static and only moves around when panning or moving the camera in different directions. I thought this might be some kind light bleeding or flare caused by the lens but I tested this with my c70 in same conditions, with same lens and it doesn't have the issue at all. The only difference the cameras have would be that the c70 is a crop sensor. Anyway, if anyone can help with this, that would be amazing thanks!

[NatalyaP]

Greetings zpeter,

You are correct to where the thin lines you are seeing in dark areas of the frame are not related to flickering. The cause of those lines to appear may be related to the Gain / ISO on the camera where it may be pushed too high. Due to this, the sensor's sensitivity is increased where it will brighten the image but comes at a cost of seeing noise and possible lines going across the image. We suggest lowering the Gain and using a faster lens that will work better in lower light environments, or to introduce additional light into the scene to compensate.

If the above does not apply, then you may send your EOS C500 Mark II camera to our facility for service.

Canon U.S.A., Inc. has created a new online repair portal that allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal.

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.