Disappointed with lack of remote video control on EOS R5 C

[Lveofan]

Good afternoon!

I would like to share my experience using the Canon R5C, which I purchased about a year ago. Before buying, I reviewed the promotional materials provided by Canon for the R5C. However, there is one issue that deeply disappoints me, and because of it, I cannot recommend this product to people looking for a camera for video shooting. Here’s why:

The advertisement highlights the ability to control the shooting process via a mobile device, which sounds great—but this only works for photos! Seriously?! You develop a product, implement smartphone connectivity, but then remove this feature from the video mode? As a result, I buy a camera for video shooting but can’t use my phone to control it while recording.

When I contacted customer support, they told me I could purchase an additional device for $1,000 to enable this functionality! I decided to return the camera to the store, but the seller convinced me to keep it, suggesting that Canon might eventually release a firmware update enabling phone control for video—after all, the camera already has built-in Bluetooth and Wi-Fi.

I want to express my deepest disappointment that your misleading advertising led me to believe this feature was fully supported.

[Additional non-English text removed.]

[shadowsports]

Greetings,

You aren't alone on this.  I've owned the R5 C since its release.  Using the native chipset in cinema OS is always something I wanted as well, but I knew going in it wasn't there.  I think Canon was very challenged due to the cameras power requirements, but we got an 8k60 camera (that doesn't overheat) before others.  I shoot in 4k, but having the ability and knowing that it would turn on (even in the desert) 🥵 was always very satisfying.  

Here's a suggestion.  You can buy a wireless N3 remote with 2 press trigger. This will start AF and start / stop video.  They are cheap too.  I know its not ideal, but it will get you going.  😉

[shadowsports]

Here's another user that created a connectivity guide that's pretty good.  He covers the ins and outs. 

[Lveofan]

"Good afternoon!
Thank you so much for trying to help!
The author really nailed my needs and my frustration—
A camera for creating videos solo that doesn’t allow you to control the basic video settings!!! From a smartphone!!! It’s 2025, folks, not 2020. And yet, these features are already available in photo mode!!!!
This feels like a conspiracy by Canon itself against its users.

Yes, I found a used WFT-R10 block for 300 euros on eBay, but after watching this video, I realized that on top of the old problems, I’d gain a couple of new ones.
A huge thanks to the community and the people trying to help—know that you’re the best!

And if by any chance Canon reads this message...)))
PLEASE—just add a firmware update to enable focus, aperture, and ISO control during video recording via smartphone/EVF. 100% of users would be absolutely thrilled.

Wishing everyone the best!"

[Additional non-English text removed.]

[phoenixsp]

I just got off with Canon Support.  Apparently the WFT-10A grip does not have the same control functionality as the built in WiFi/Bluetooth has in photo mode or with the R5.

Canon Marketing, if you are listening, WAKE UP!!!

 

[phoenixsp]

I don't know of anyone, perhaps you do, that uses the R5c to shoot in 8K due to the file size.

I suspect that folks that would use 8k would use an actual "C" series camera.  BTW, they have wired control capability.

[kvbarkley]

They aren't listening. You need to go to the home page on the Canon USA website and find the teeny tiny (+)Feedback button. That is the official feedback channel.

[phoenixsp]

Thanks, did that as well.  I also expressed displeasure with Customer Support.

I suspect they don't listen to the website feedback either.