09-02-2023 03:40 AM - last edited on 09-05-2023 08:24 AM by Danny
Hello,
My camera canon XA11 got a problem some black dot on the image, but still on warranty.
After send the camera on repair I have been told that warranty doesn't cover that parts of camera (that the sensor).
Can someone help me to have more info about that.
Thanks
09-02-2023 07:12 AM
Is it literally just a single pixel that will always be black in your footage? I couldn't find a Canon policy regarding sensors, but here's one for Stuck or Burnt Pixels on LCD panels. In that, if less than 0.01% of pixels are bad, it wouldn't be treated as an issue. I suspect the sensor is treated in a similar way (though the percentage may be different).
09-02-2023 10:49 AM
Yes its on the footage continuously and more than 0.01%.
As per they check the sensor they told me it have been affected by laser.
Don't know why warranty doesn't cover that part.
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