Canon XA11 automatically shuts off

[JayRosal]

Hello, i have a problem with my canon XA11, im using it for live streaming and it shout off automatically, and start again then off. What should i do to resolve this problem.

Thanks 

[shadowsports]

Greetings,

How are you powering the device?

If you are using a battery, are you sure its of known good quality and health?

Does the camera function when its not connected to something?

What connection are you using for streaming. 3.5mm to AV or HDMI?

What are you connecting it to?  Windows, MAC, Capture Device?  Please explain.

[JayRosal]

Oh Hi,.  Im using it with battery and i try it also direct plug into socket,

Yes the camera is functioning, but after i on. Hmm 2 mins auto off. Thats my problem because i have no back up camera.. 

Im using HDMI, connect to windows, via video capture card. 

Thanks 

[Trev_dyer11]

Did you figure out what was going on? I'm experiencing the same issue on my livestreams and I'm powering the XA11 from the wall. 

[rjesse]

Same issue just started this week, we use the camera to stream church services, including funerals etc, just randomaly started shutting down, and starting up again, so there is about 30 seconds of black screen when this happens

[Ashaffer]

I am having the same problem. When live streaming camera will randomly go through a power cycle any help would be appreciated.

[NatalyaP]

Greetings Ashaffer,

Let's proceed with resetting the camera in the System Setup portion of the camcorder's menu to see if this helps resolve the issue where the camcorder is powering off and back on again. I would suggest testing a different memory card as well, and a different HDMI cable. Please test to see if the camcorder powers off and back on when not connecting the camera to an external device through the HDMI cable.