cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

ix6820 Support Code Help

MsMiddleJ
Apprentice

Newbie here, sorry if there's already a board for this but I can't seem to find a match in Search.

 

My ix6820 is practically new! I put it into service in June and it worked beautifully for the first ~100 pages. Suddenly, in the middle of printing I received an error code that suggested there were two ink cartridges in the same position. Obviously that's not possible - there's only room for one, and I had not changed the cartridges since placed into service. Because I was on a hard timeline for a project I put my other (also Canon) printer back into service. It finally gave me a series of the same type of message. This is insane! Can anyone help?

 

I've received 1681, 1200, B203 error codes that I can recall. 

3 REPLIES 3

Danny
Moderator
Moderator

Hi, MsMiddleJ!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

njfried
Apprentice

 What happens if heavier paper stock -  230 gsm  - is used on the pixma 6820 printer. Can any card sstock be used???

Hi njfried,

 

You may be able to print on paper that thick, but it would cause wear on the paper feed rollers and would eventually lead to paper feed/paper jam issues.

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.