ix6820 Support Code Help

[MsMiddleJ]

Newbie here, sorry if there's already a board for this but I can't seem to find a match in Search.

My ix6820 is practically new! I put it into service in June and it worked beautifully for the first ~100 pages. Suddenly, in the middle of printing I received an error code that suggested there were two ink cartridges in the same position. Obviously that's not possible - there's only room for one, and I had not changed the cartridges since placed into service. Because I was on a hard timeline for a project I put my other (also Canon) printer back into service. It finally gave me a series of the same type of message. This is insane! Can anyone help?

I've received 1681, 1200, B203 error codes that I can recall. 

[Danny]

Hi, MsMiddleJ!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[njfried]

 What happens if heavier paper stock -  230 gsm  - is used on the pixma 6820 printer. Can any card sstock be used???

[Patrick]

Hi njfried,

You may be able to print on paper that thick, but it would cause wear on the paper feed rollers and would eventually lead to paper feed/paper jam issues.