imagePROGRAF TC-20 - not printing from Top feeder

[Ibinabo]

Please can someone help me out for me to be able to print on A4 and A3 paper from the top feeder on the CANON ImagePROGRAF TC-20. Even when I choose for it to print on A3 in the print setting before printing it still comes out on the Roll paper. 

So I removed the roll paper and printed again but an error message keeps popping up, telling me that the roll paper is not loaded.

[Patrick]

Hi Ibinabo,

Please contact one of Canon's Technical Support Representatives for assistance with resolving this issue. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF TC-20 and then click on the Product Support button to access your support options.

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