imagePROGRAF PRO-310 Prints are off-center and have dark lines on the sides

[laxinid675]

I have used the pro-300 for several years now and just purchased the pro-310 last week. I usually print on 13x19" and other custom sizes and didn't have any issues until just now when my print-out started to print off-center and dark lines on either side (photos attached). I'm not sure what the issue is and would love any advice that anyone can provide. Thank you!

[Patrick]

Hi laxinid675,

Please contact one of Canon's Technical Support Representatives for assistance with resolving this issue. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-310 and then click on the Product Support button to access your available support options.  A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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