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imagePROGRAF PRO-1100 error 1772, stating incorrect maintenance cartridge

phildeman
Contributor

Hi All,

Problemo:
I am replacing the maintenance cartridge (MC-20) on the ImageProGraph Pro-1100.  I get an error 1772, indicating that I need to install the correct maintenance cartridge.  THAT MAKES NO SENSE!!!  I am putting in the correct maintenance cartridge for this printer.  The printer manual even states to use the MC-20.

I figured maybe I need to reinstall the cartridge.  I reinstalled the maintenance cartridge 4 times.  I still get the same error.

Resolution:
I turned off the printer and waited about 2 minutes.  I turned on the printer and low and behold, the ImageProGraf Pro-1100 woke up from it's coffee break and correctly registered the cartridge.

I figured I would share this experience, in the event others may encounter this issue.

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