imagePROGRAF PRO-1100 Printer Head is not moving

[home306]

Hello Team, 

I have brand new pro-1100, I started the installation, plug the ink, put ON followed the instructions.

next step to add the printer head into printer but the the printer head did not move to the maintenance position, 

printer head stays at the parking position, have never moved to the maintenance position, I turned OFF and tried again, now display "Support Code 1881" which means that the head is not installed properly. This message should not even appear, because the setup was not started, and obviously the head is not installed. When I raise the top cover, as advice by the message, nothing happens, the head compartment is still collected, not allowing to do anything. There is no button to delete this message and continue the normal setup.

Any idea?

[Patrick]

Hi home306,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-1100 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[home306]

Thanks Patrick, still waiting the response from the technical support since Friday.
Unfortunately my imagePROGRAF PRO-1100 is not registered because of that I get no support for a brand new printer. Canon process works very slowly 😫