Hi SGermyn.
The Print Head is a delicate component. Once the packaging has been removed from the print head for its installation, it is prone to damage during shipping and cannot be reused or resent. We apologize if the policy seems inconvenient in light of the printer's error.
While the 140B error may indicate a problem with a print head, that problem may itself be a symptom of some deeper system issue. Resolving this issue conclusively require trained repair personnel. As Canon no longer has contracts with printer repair services for our inkjet printers, we're no longer able to make such recommendations. You are free to seek such services on your own. Since the printer is already out of warranty, the cost of service or repairs (including parts and labor) will be out-of-pocket (as our phone rep may have already indicated).
The printer's limited warranty is intended to protect the printer from defects in workmanship (thus the 1 year term of warranty). In the case that additional coverage is required, CarePAK extensions are available through us and our Canon authorized resellers (note: CarePAKs need to be applied within 90 days of the original date of purchase).
As an inkjet printer, the PRO-1000 needs regular use to keep the nozzles clean and the inks fresh. I personally recommend at least once every two weeks, preferably once each week. Lack of use may cause inks to dry in the nozzles and ink feed system, resulting in damage and reduced lifespan of the printer.
I hope this information, both specific and for inkjets in general, are useful to you in the future.
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