imagePROGRAF PRO-1000 - I can't find "avoid print abrasion" + Color output is way output is way off

[benprintshop]

Hello!  Any help would be greatly appreciated!

Cheers,

By the end of April, I had completed the proofing process and was ready for production on a 5 x 7 greeting card. The final proofed master file was printed with these settings:

• 7 x 10 60lb Pecos River Gloss card stock from Red River Paper
• PSD file / 300 DPI / RGB 16bit
• Canon Pro 1000 with RR Pecos River Gloss V-1 printer profile for Canon.
• MacBook Pro 14 / Sequoia 15.4.1
• Unsure which version of PS prior to 26.6.1 I was using, but most likely the prior version.

I installed two updates early last week:

• Ps 26.6.1
• the V-2 printing profiles from Red River for canon.  

Three errors are now occurring and I have not been able to clear them:

1. I cannot seem to find many print settings in the Ps printing dialogued, including the critical setting of “avoid abrasion” setting. 
2. An error on the printer itself occurs:
   1. “Size or type of the paper loaded in the top feed is different from the print settings” screen two: “check whether the paper that matches the following settings is loaded: Page size “Other” “type: pro platinum”
3. Most critically: The print output is completely out of whack from the proofed master copy I had.

Troubleshooting I’ve done so far:

• Reverted Photoshop all the way back to v25, still can’t find the avoid abrasion settings.
• Uninstalled RR profiles
• Uninstalled Canon Pro 1000
• Restarted the laptop
• Re-installed the printer
• Re-installed V-1 of the Pecos River Gloss profile
• Created a brand-new greeting card file (in case the template was corrupted for some reason)
• Made three test prints
  • Original file with RR Pecos River Gloss V-1 profile
    • Still way out whack
  • Original file printed with the standard sRGB profile
    • The closest to replicating my original master print, but still not a satisfactory matching of my screen and output like I had achieved prior to whatever seems to have gone sideways.
  • Brand new file, with the RR V-1 profile
    • No difference, the RR profile is still way off for some reason.

[jrhoffman75]

I have a Pro-100, but your printer might be the same. Access the Printer Utility via System Settings-Printers & Scanners.

You didn't mention this, but did you try reinstalling the printer driver?

[benprintshop · Accepted solution]

Okay, so far this seems to have worked:

1) I manually select paper settings on the printer

2) Installed the Canon Professional Print & Layout, THEN manually install the PPL plugin, into the Ps application plugin folder.

In shop, open the file you want to print, then go to File -> automate -> you'll see the PPL plugin.

I still don't know why I was able to directly print from Ps, and then suddenly wasn't able to, but I'll have to spend time figuring that out later.

[benprintshop]

Thanks John!  I was able to figure out how to print directly from the Canon PPL plugin through shop.

Appreciate you taking the time to help me troubleshoot this!