11-12-2019 05:44 PM
Every time I attempt to use the newly released Canon Professional Print & Layout plugin with my Pro1000, I am getting "An error occurred while printing. Memory may be insufficient for printing" error.
Running OSX Catalina on iMac Pro with 64GB RAM so memory is not the issue. Same issue with both Photoshop CC 2019 and Photoshop CC2020.
Using Print Studio Professional (predecessor to Professional Print & Layout), I can print, but regardless of paper type selected, the printer cannont be changed to take paper via the manual feed. Regardless of paper type selected, tray selected, everything is printed from the top tray (even 1200mm panoramas on baryta paper!).
11-12-2019 07:10 PM
I am not a mac user but just throwing a couple of ideas. is there a way for you to monitor the memosy usage in real time in Mac ? if so you might want to check if there is a memory issue and what program is consuming it
Also in photoshop there is a setting where you can tell PS how much memory to use. Maybe you need to increase it ?
11-13-2019 04:27 AM
Thanks - I do know that it is definitely not a memory issue. Mac OS does a very good job of managing memory and it is a very capable machine that is running on. The older versions of Print Studio Pro worked without ever throwing an error - this looks to be more of a Catalina / Canon issue.
11-19-2019 03:16 PM
Try installing the latest CUPS printer driver and Profressional Print and Layout versions that are on our website. These have been recently updated for OS Catalina. Visit the following link to access the latest downloads.
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11-19-2019 03:55 PM
11-21-2019 03:15 PM
There may be permission issues of some sort on the Mac that are causing the error. Try creating a new or a different user account to narrow down the cause of the issue. If the error persists, please consider contacting Apple to determine why this error is occuring
11-22-2019 02:11 AM
My Print and Layout works, but Print Stuio Pro crashes with a similar error. Try this method here, it worked for me for PSP: https://community.usa.canon.com/t5/Professional-Photo-Printers/Print-Studio-crashing-from-Photoshop-...
I find it strange what the product expert is suggesting here while there is no working version of PSP for Catalina available on Canon website...