Pro9000 Mark II has smudges even after cleaning

[cybilfisher]

I am at a loss to figure out how to fix this issue.  I am attempting to print a couple 8x10s for a client and every print has smudgy lines in it.  I've spent the last hour cleaning, deep cleaning, aligning print heads, roller cleaning and bottom plate cleaning, as well as wasting 3 ink cartriges and 6 sheet pieces of paper trying to fix this issue.  Can someone give me some guidence as to next steps?

[ebiggs1]

It looks like you have ink or dirt on the rollers. Obviously the printers self cleaning is not going to fix it!

The 9000 is difficult to get inside of but that may be required. Are the smudges in the same place each time? How about running a lot of regular bond paper through it with out printing on it?

[MarkII]

Hi cybilfisher,

To add to the questions and suggestions made by ebiggs1, I have a few additional questions.  What is the type and thickness of the paper you are using?  Are you using the front manual feed or are you using the rear feed for your paper?  Does the issue occur on every type of media, including a test print on plain paper?