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Pro-1000 USB stopped being recognized

draughonc
Contributor

My Pro-1000 put into service almost 3 months ago is no longer being recognized by Windows, and I'm getting this prompt:

 

USB to Canon Pro1000.PNG

 

I've replaced the USB cable and still getting this message. I'll be contacting Support on Monday, but anyone have a similar experience? I have the CarePak service plan. I wonder if the printer will be replaced or is repairable.

1 REPLY 1

PDF-Guy
Apprentice

What version Windows ?
Have you tried putting in a USB stick or external hard drive into that USB connection.  Make sure that particular USB is functioning ?
Do you know how to get to Device Manager, remove the USB and restart the machine so it reinstalls ?

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