I have just spent the morning getting the runaround from Canon's part replacement order department trying to find a replacement for a small part that broke on my Canon imageprograf Pro-1000. I was bounced around from one rep to another and nobody knew how I could order this part, or even what it was (!). Finally I was told I needed to get the part number myself (of course there is no diagram in the manual for me to find it - so how am I supposed to find it when Canon can't?) and I needed to order the part from a dealer. So I contacted the dealer where I bought the printer and they said they couldn't order the part either.
So now I have a $1200 doorstop. Canon was completely useless. Anyone out there parting out a Pro-1000? The part I'm looking for is the little foam strip, I think it's called the Platen Foam. Mine tore so it's not staying put when the paper goes through, it lifts up and jams the paper.
Any ideas are appreciated.
