Canon Community Canon Community
 


Reply
New Contributor
Posts: 2
Registered: ‎12-18-2018

Pro 100 problems

My printer is hard wired into my iMac, worked fine for a while now I get a " printer not connected" message. It is clearly connected and will start to print then stop, it is rreading my ink levels also. but it wont print.

Honored Contributor
Posts: 5,976
Registered: ‎11-13-2012

Re: Pro 100 problems

Have you updated your macOS recently? I have read about situations where the update to Mojave has affected printer driver. 

 

Try reinstalling the printer driver. 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Product Expert
Posts: 28
Registered: ‎11-16-2018

Re: Pro 100 problems

Hi raider123,

 

Based on the specific issue you have described I recommend contacting live technical support.  Please click HERE for info to contact live technical support.

Esteemed Contributor
Posts: 3,816
Registered: ‎06-11-2013

Re: Pro 100 problems

Are you using a fairly long USB cable?  This sort of sounds like a flakey connection if it has a connection to the printer ... then loses it.  

 

You might also try printing wirelessly.  If you haven't done so, with printer connected via USB, run the "Canon IJ Network Tool".  This utility lets you configure the printer so it can join your wifi network.  Once completed, you can disconnect the USB cable.

 

 

Tim Campbell
5D III, 5D IV, 60Da
New Contributor
Posts: 2
Registered: ‎12-18-2018

Re: Pro 100 problems

Re-istalled drivers and updated browser, and changed out my ink. Success I'm printing again. Thank you all for your input.

Honored Contributor
Posts: 5,976
Registered: ‎11-13-2012

Re: Pro 100 problems

👍
John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement