cancel
Showing results forΒ 
Search instead forΒ 
Did you mean:Β 

Pro 100 problems

raider123
Apprentice

My printer is hard wired into my iMac, worked fine for a while now I get a " printer not connected" message. It is clearly connected and will start to print then stop, it is rreading my ink levels also. but it wont print.

5 REPLIES 5

jrhoffman75
Legend

Have you updated your macOS recently? I have read about situations where the update to Mojave has affected printer driver. 

 

Try reinstalling the printer driver. 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

Re-istalled drivers and updated browser, and changed out my ink. Success I'm printing again. Thank you all for your input.

George_-
Product Expert
Product Expert

Hi raider123,

 

Based on the specific issue you have described I recommend contacting live technical support.  Please click HERE for info to contact live technical support.

TCampbell
Elite

Are you using a fairly long USB cable?  This sort of sounds like a flakey connection if it has a connection to the printer ... then loses it.  

 

You might also try printing wirelessly.  If you haven't done so, with printer connected via USB, run the "Canon IJ Network Tool".  This utility lets you configure the printer so it can join your wifi network.  Once completed, you can disconnect the USB cable.

 

 

Tim Campbell
5D III, 5D IV, 60Da

jrhoffman75
Legend
πŸ‘
John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
Announcements
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM