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New Contributor
Posts: 2
Registered: ‎12-01-2017

Pro-100 Image Garden conflict

A new 80D has caused a ripple issue with all software. New HP PC, uploaded updated software. Now Canon Image Garden software is saying the Pro-100 is not connected?

 

 

 It says "a printer supported by t his software is not installed"

 

I can print to this printer from Lightroom, but the colors are bad. So I know the printer is installed properly.

 

Ideas?

 

Thanks: Frustrated in Florida.

Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: Pro-100 Image Garden conflict

Hi, ShaynaC!
 
To have a better understanding of your issue, please let everyone know the version of Windows in use.
 
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
  
Thanks!

New Contributor
Posts: 2
Registered: ‎12-01-2017

Re: Pro-100 Image Garden conflict

I have a brand new Win10 PC.

Honored Contributor
Posts: 6,229
Registered: ‎11-13-2012

Re: Pro-100 Image Garden conflict

If things look bad when printing from Lightroom you either have a bad printer or some settings are off.

 

Download the test image from this website, open it in Lightroom and print it. Don't make any adjustments to the image in LR regardless of how the image looks on screen.

 

How does the print look?

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
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