10-14-2020 01:27 PM - edited 10-14-2020 01:36 PM
Hi. I have a Pixma Pro-1 and an Imageprograf pro-1000 (two different locations, two different computers), and use print studio pro with photoshop to print on both. When I try to print, I cannot get either machine to print out at the correct size, and it often prints "squished" into the wrong demensions with solid colour stripes down the side where the rest of the image should be. I am sizing the image properly in Photoshop, making sure PSP is at the correct quality and paper settings, but it is spitting out completely glitched-out prints. I have tried multiple different paper sizes and image settings, and even different computers running PSP, so I know the problem isn't with a specific machine. Has anyone else had this issue before? The best I can describe the printouts is the image printing at completely incorrect dimensions, and where the "missing" part of the image should be, I get these bars of solid colour instead (sometimes lots of colours, sometimes just green or magenta or whatever else the stupid thing decides to print with). I'm running a Mac with the latest version of Catalina, Photoshop CC 2020, and the printer driver is updated as well. Both usb and WiFi connections produce the same problem.
10-15-2020 12:10 PM
If you have the proper print drivers installed for your two Canon printers you can print using only Photoshop and the Canon driver, bypassing Print Studio Pro entirely. Have you tried this?
10-15-2020 01:23 PM
I've always preferred PSP because it gives far more control over the whole printing process. I've used Photoshop to print before, but the quality was much better with PSP, provided it printed the image correctly, so I would prefer to just find a fix for it and keep using it.
10-15-2020 05:46 PM - edited 10-15-2020 05:46 PM
OK, I understand your viewpoint. I have tried PSP but saw no advantage for my own needs and in fact am unable to detect anything it can do that I can't do in Photshop with the Canon driver. I guess it's all about what one has become used to doing over the years.
10-15-2020 08:41 PM
For reference, this is what it comes out looking like. This image was supposed to be a square! No bleeding idea what could be doing this.
08-28-2021 03:15 PM
Hi, Did you manage to resolve the issue? I have the same problem - wasted a ton of paper and ink resolving it, reinstall drivers/software; nothing works
10-15-2020 08:58 PM
10-15-2020 10:24 PM
I installed the IJ Series driver. It doesn't tell you whether or not it's IJ or AirPrint, just shows you the version of the driver that's installed, but I've never used the AirPrint option.
10-16-2020 01:19 PM
Is your version of PSP 2.2.4?
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 188.8.131.52
PowerShot SX420 IS - Version 184.108.40.206
PowerShot 620 HS - Version 220.127.116.11
PowerShot SX720 HS - Version 18.104.22.168
PowerShot G1X Mark III - Version 22.214.171.124
PowerShot G7X Mark II - Version 126.96.36.199
PowerShot G9X Mark II - Version 188.8.131.52
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.