Print Studio Pro Problem

[Sheila_c]

Pixma Pro 10, Photoshop CS6- 64 bit, Windows 7 Pro-X 64, Print Studio Pro 2.0

I cannot get a CS6 image to show in Print Studio Pro, but it does show in CS5.  I have the latest drivers, and the latest Print Studio Pro.  All my software is up to date. 

Anybody have any idea what the problem is?

Thanks,

Sheila

[jrhoffman75]

If you go into a folder called Canon Utilities and then Print Studio Pro click the app to install Print Studio Pro plugin.

Does it find Photoshop CS6?

[Sheila_c]

Where is this folder "Canon Utilities" ?  I could not find it.  But I can open Print Studio Pro in CS6.  It sees the name of the image,but it won't show the preview.

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@jrhoffman75 wrote:

If you go into a folder called Canon Utilities and then Print Studio Pro click the app to install Print Studio Pro plugin.

Does it find Photoshop CS6?

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[jrhoffman75]

Canon Utilities is in my Start Menu. But you can get to the PSP folder in C:\Program Files\Canon\Print Studio Pro.

If I understand you get the image showing in CS5 but not CS6? No image shows in the icon at bottom of page, just the file name? What file type?:

[Sheila_c]

File type is .psd. The filename appears under the thumbnail.

There is not a "Canon Utilities" filder in C:\Program files\Canon\Print Studio Pro.  But there is a folder called CNPSPPILR.lrdevplugin.  Is this the same folder?  In that folder there are 2 files: PSETUP.EXE, PSETUP[2.EXE.  Is this what you mean?  Should I click on them?

But isn't the fact that PSP opens in CS6 mean that PSP is installed?

And yes, in CS5, the proper image appears in the PSP window.

I tried various Photoshop files, and the same thing happens - they show in the PSP's preview window in CS5, but not in CS6.  .

[jrhoffman75]

The Canon Utilities folder is in the Start menu.

Can you try a tiff or JPEG file in CS6 and see what happens?

You could call Canon support. 1-800-OK-CANON.

[Sheila_c]

I tried both a jpeg and a tiff file, and neither would show in the preview window.

Canon Utilities is not in my Start menu.  Must be under a different name.

Looks like I will have to call Canon.  But thanks very much for trying!!

Sheila

[jrhoffman75]

If you get resolution please post; it might help others.

[Sheila_c]

OK, I will.  I won't be able to do that for a couple of weeks as I am actually living out of the country and it isn't always possible to call the States.