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Pixma Pro-100 custom print size

Tom_K
Apprentice

On the Pixma Pro-100. Why is the maximum height that I can print when I select a custom size only 23" when 26" is supposed to be the maximum available via the drop down selector?

I get the following message::

 

"The media type and paper size are not set correctly. Click Cancel Printing to stop printing, change media type or paper size setting and print again."

The paper I selected is Matte Photo paper via the Manual tray.

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