Pixma Pro 100 IJ utility cannot find printer

[florisvb]

I am trying to set up a new pixma pro 100 printer using my Mac (10.12). I successfully set up the printer via wifi and installed the driver and the computer has located the printer, but when I follow the instructions to launch the IJ Printer Utility I hit a dead end.

I have tried the following two approaches:

1. Via system preferences > printers > canon pro 100 series > options & supplies > show printer webpage > utilities

All I get as utilities are confirm lan settings and language selection. No head alignment etc.

2. Via Mac HD > Library > Printers > Canon > BJPrinter > Utilities > Canon IJ Printer Utility

All I get is a message "There is no printer available"... but clearly there is a printer available, since I can talk to it via the system preferences.

What do I need to do?

[jrhoffman75]

Did you add the printer in Printers & Scanners?

[florisvb]

yes, it is there and appears to be connected (e.g. it tells me the ink is all full).  

[jrhoffman75]

And you tried printing and it doesn’t print?

[florisvb]

I have not yet tried printing - I believe it will print fine, but that is not the issue. I would like to do the head alignment, but I can't seem to get access to that utility. 

[jrhoffman75]

Nothing happens when you click this?

If not, try reinstalling driver or give Canon a call at 1-800-OK-CANON

[florisvb]

Unfortunately the "utility" tab does not show... that is the problem.

[jrhoffman75 · Accepted solution]

Do you have the IJ Series printer installed or does it say Bon Jour? If Bonjour or AirPrint click + again and wait for IJ.

If that’s not the problem call Canon (assuming you installed latest driver from Canon website)

[florisvb]

Aha! That did the trick (waiting for IJ, not AirPrint).

Thanks!!

[EdG]

Thanks, that fixed my problem as well. Couldn't see the Pro 100 in the Canon IJ Printer Utility and no "utility" tab in Sys Preferences. Printer was set up as Bonjour.