04-03-2020 10:35 PM
Yesterday I experienced poor print quality and the nozzle check pattern showed GY was not printing. I did a Print head cleaning > Cleaning and the nozzle check pattern came out with all colors printing.
Today again I had poor image quality and again GY was missing from the nozzle check pattern. I then replaced the GY cart because it had been showing the exclamation mark for a long time. It appeared to be completely empty. I ran a print and it was still bad. Another nozzle check pattern showed GY was still not printing.
I ran a second cleaning. The subsequent nozzle check pattern came out normal. I ran another print and it came out bad like the rest. Another nozzle check pattern showed no GY.
Note that the prints also had some horizontal lines.
I don't want to waste any more ink or paper. What is the next logical step?
04-08-2020 01:46 PM
It is recommended that you contact one of Canon's Technical Support Representatives via phone. To contact a Technical Support Representative, please use the link below: