PIXMA Pro9000 Mark II Can't print 4X6 photo paper

[Rondo20]

Hi everybody,

For some reason I cannot for the life of me print 4x6 stock matte or glossy. 

My Pro 9000 MKII start to feed but stops and will not complete, then I get a notice on my Mac desktop that the paper jammed. If I shut down and start up, so called jammed paper rolls out.

I can print any other size 5x7 on up with no issue.

My desktop is a Mac running Catalina 10.15.7

I have run as many cleaning and alignment options available through software maintanence.

I have to print 4x6 pics on larger paper in order to work around this horrible issue.

I'm very open to suggestions to help me through this.

[jrhoffman75]

What feed are you loading the paper in?

[Rondo20]

The top feed.

What do you think?

[jrhoffman75]

I have a Pro-100. I also have problem with 4x6. If I feed one at a time it usually works. 

[Rondo20]

I’ve tried single sheets and the same thing happens. Is it possible to insert 4x6 paper from the rear feeder of the Pro 9000 MKII? 

I’d like to give that a try if possible to see what happens.

[jrhoffman75]

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@Rondo20 wrote:

I’ve tried single sheets and the same thing happens. Is it possible to insert 4x6 paper from the rear feeder of the Pro 9000 MKII? 

I’d like to give that a try if possible to see what happens.

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Don't know. I know the Pro-100 paper guides don't close enough for 4x6.