PIXMA PRO-200S Images getting cut off

[Danny]

Thanks for joining the conversation, thelingster!

So that the Community can help you better, please let us know what kind of problem you're experiencing with your PIXMA PRO-200S.  The more detail, the better!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[thelingster]

Hi All,

We're having problems with custom paper sizes and printing from Adobe illustrator, from a iMac running the lastest os

Trying to print to 130mm x 130mm card stock and whatever we seem to do, the printer will put a 10mm white boarder at the top, so it cuts off the bottom of the design.

We've reinstalled the printer drivers, used the media creator tool to create the card size in the printer menus.

But nothing we do seems to work, we're starting to think that we have a faulty printer that not calibrated in some way as very occassionally it will decide to work and print correctly, but then revert to chopping the top off the designs.

Any advice would be greatefully recieved.

Thanks.

[Patrick]

Hi thelingster,

Please contact one of Canon's Technical Support Representatives for assistance with this issue. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PRO-200S and then click on the Product Support button to access your available support options.

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