PIXMA PRO-200 prints blank page for 2 PDFs on one page, OK for 1 PDF

[lhsmarty]

Hello,

i’m trying to print a pdf and switching from vertical to horizontal to fit 2 pages in (these pages are originally horizontal), and when I tryto do that the paper comes out blank. If I leave the original orientation and 1 page per paper, then it works fine, why?

[Stephen]

Hi, lhsmarty!

So that the Community can help you better, we will need to know more information:
• Do you see any error messages?
• Which version of Windows or macOS are you using?
• How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

[lhsmarty]

Hi Stephen, i tried from both an ipad pro and an iphone, both with latest software installed. I connect with wifi, and I don’t see any error, the page just comes out blank, with nothing on. 

[Stephen]

OK, so you're using the iPad and iPhone. 

I apologize for perhaps having you state the same thing, but to be 100% crystal clear, are you using the Canon Print app, or AirPrint? This can make a difference. Thanks so much! 

[lhsmarty]

I’m using airprint, just hitting print from my pdf file

[ArthurJ]

Hi,

Try opening the files within the Canon print app and then try to print. 

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