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PIXMA PRO-200 Incorrectly Reporting Paper Jam

sforest11
Apprentice

Hello,

I have been having an issue with my Pro-200. It keeps saying there is a paper jam and there isn’t. Already tried turning it off and unplugging it. Looked everywhere and can’t seem to resolve the issue. I’m trying to print on 5x7 envelopes btw. I already printed a few and they came out perfect and then I just got the error out of nowhere. The only thing I noticed, and am not sure if it is normal, is a yellow substance inside the printer. Not sure if it’s ink leaking or what. Is it something that needs to be cleaned? Could it be causing the paper jam error? 

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1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

I recommend reaching out to Canon support for real time support with this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

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