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PIXMA PRO-100 Won't Print After Moving Cross-Country

blufftongal
Apprentice

I have a Pixma pro100 that was in storage due to a move across country.  We moved ourselves and took care with our electronics.  

When we were in our new home, I wanted to print some pictures.  Group 1 would not print at all and the test page was blank.  I deep cleaned the nozzles about ten times and used up all of the ink.  Then I tried cleaning the print head to no avail.  Again Group 1 failed to print. 

I bought an OEM print head thinking the circuit was bad and added new ink.  Again Group 1 failed to print.  I cleaned the heads as well.  Group 2 is fine.

I love this printer but at this point I am at a loss as to what to do.  

Any suggestions would be appreciated.  
Thank you!

1 REPLY 1

canonsky
Enthusiast

I think it would be a good idea to give Canon a call on Turesday.  I am not familiar with Group 1 or Group 2 that you write about.  Good luck with this problem.

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