PIXMA PRO-100 - Color not matching screen

[KristiS]

Hi all! I have a PRO-100 that I've had for many years. This one document I'm trying to print refuses to print correctly. (Windows 11 - Microsoft WORD). This is being printed on plain paper. I've tried the "clogged head" test page and it comes out fine. Any suggestions? This picture is a comparison taken with my phone so the quality isn't great, but you get the idea of what is happening. I am not very tech savvy, so be gentle.

Thanks for any help!

[KristiS]

Hmmm....

Why, then, would it print correctly from the Windows Photos app?

And, I do print from the front tray. That being said, the above shows being fed from "Rear Tray", but the choices are "Rear Tray" and "Manual Feed" which changes the picture. I am currently using what is called the "Rear Tray" even though it is the top (front) one.

[KristiS]

[SignifDigits]

Good point.  I admit to grasping some straws here.  I would want to

1) Check ink cartridge status from the Maintenance tab.  Again, doesn't explain the difference, just a check.  Sometimes a nearly empty cartridge will look ok on the test print.  Looks to me like cyan is the most likely one to focus on.

2) Ensure you have the latest printer driver (though I think you may have said you already did that), and any updates to the apps as well.  And your OS updates as well.  That will take a visit to Canon and the printer site, Adobe SW site, and MS site for Word.  (don't know if you said what OS but Apple or Windows Update.)

3) Try the quality and photo settings in Word and print to .pdf files to save color and ink.  You may get a perfect pdf and then not be able to print it out successfully.  That would narrow it down to the RBG to CMYK conversion as the issue (and we may already be there).  That is likely a driver problem of some kind.

4) I see an option to manually adjust the color.  You may be able to do something there that would ensure that your cyan if nothing above solves this for you.

5) A call to Canon support would likely ask you to investigate all of the above, so best that you do that before you call, I think.

[jrhoffman75]

Confusing terminology by Canon. Front tray is the rarely used CD tray. 

[KristiS]

Thank you so much for your advice! I will try to do those things.

You mentioned the Manual Adjust Color option. I tried that and it's looking for a .ICC file. I did a search of my hard drive and found ZERO .ICC files, so... 🤷‍♀️

[SignifDigits]

The maintenance tab has a button to go to the Canon site and mentions some .ICC files might be there.

[stoneyjb]

I am having the exact same problem.  I have yet found a solution!

[KristiS]

So... I have no idea what I did, but it now works. 🤦‍♀️

I did reboot. Maybe???

Ya gotta love technology! 

Thank you all for you responses in trying to help me!

[SignifDigits]

SO glad it works!  Thanks for coming back and letting us know.  Wish we knew the reason for stoneyjb who is having the same problem.   Taking a stab at some guesses for them:

1) I notice there were MS 365 updates released on 12/9 and 12/16.  Hopefully those got downloaded automatically for you and reboot fixed a problem in Word.

2) Go to the printer support page at https://www.usa.canon.com/support/p/pixma-pro-100?srsltid=AfmBOoro15YJbaZn5saQLl9smubNdxPkxwyuw89-UC....  Make sure your the firmware for your OS and drivers are up to date.

3) Be sure your OS updates are current.

4) If none of the above are useful, then I'd fall back to my 12/9 post for troubleshooting, then calling Canon.

[stoneyjb]

I have update both the firmware and software but it still show the same results.  I have a printer test photo.  The same results.