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Not able to print on PRO 2000 after Mac OS Big Sur 11.6 Update

optics2021
Apprentice

Having an issue printing to my PRO 2000 printer from Adobe Lightroom since the Mac OS BigSur 11.6 update from Apple, does anyone have any suggestions? I get an error message each time.

11 REPLIES 11

Stephen
Moderator
Moderator

Hello!

So that the Community can help you better, we will need to know what error messages you see and the way you connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options. 

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Thank you for your help.

 

In Adobe Lightroom I select:

 

"Plug-in Extras" and then "Canon Professional Print & Layout" 

 

The eror message that pops up when I select this states:

 

"This destination folder for this operation is missing.  /Library/Caches/Canon/Professional Print & Layout/PIPL_LR_TEMP"

 

Appreciate your help!!

 

 

 

Welcome to the forum.

 

There may be two problems at work here.

 

The 11.6 update has affected any execution of PP&L and Print Studio Pro.

 

But even before that there was a problem where the indicated folder wasn't properly created and threw the error.

 

Going in and creating the folder manually allowed the process to proceed. But it was then broken again by 11.6.

 

 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

Thanks for the reply John, I see now that many others are having similar issues, and have had so for a while.

 

Do you have any idea when Canon expects to have a solution?

 

 

 

jrhoffman75
Legend
I don’t. No affiliation with Canon.
John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

Print Studio Pro now works again in Big Sur 11.6.1 released yesterday...

What ver. i have 225 and its still not working after i updated this morning

Print Studio Pro v. 2.2.5 and Big Sur 11.6.1 (Photoshop v. 22.1.0)

Same here but the studio print mod doesn't launch. Any ideas

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