02-02-2016 03:58 AM
I have just installed my Pixma Pro 10s. On selecting "printer information" I get a message
Authentication required
It provides a hint that the user name is ADMIN and asks for a password.
I have no password other than my Windows login password and this does not work to authenicate.
What do I do now?
Ian
02-02-2016 07:11 AM
Sounds like you are trying to connect wirelessly?
Frequently a router uses generic username and password of "admin" for username and "admin" for password - try that.
02-02-2016 07:27 AM
Hello John,
The message says that the server is the printer's IP address not my router.
I can in the menu select "no password" but that setting is not sticky and so does not help.
As a result I cannot use the printer information facility or change mopre detailed settings
Ian
02-02-2016 07:39 AM
John,
Searching around in the help section I found a table that lists the pre installed password. For my printer it is "Canon"!!!!!
I now have access.
thanks,
Ian
02-02-2016 07:43 AM
02-02-2016 07:46 AM
John,
While we are both online hope you don't mind me asking the following:
I use Photoshop cc and Lightroom cc so is there any advantage adding Canon plugins?
Ian
02-02-2016 07:51 AM
02-02-2016 07:52 AM
John,
Many thanks!
Ian
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