04-25-2015 06:03 PM
When printing the test page, the PM test print shows no ink being deposited at all. When I bought the printer, I also bought a full set of replacement cartridges (being forward-thinking and all that), so I've replaced the PM cartridge and it stlll doesn't print a drop. Very economical usage of this color ... but accurate prints are impossible, obviously.
I'm guessing I have a bad print head? I could try a cleaning or deep cleaning cycle, I suppose, but it's difficult to image a new head simply has every nozzle used for PM ink clogged or that cleaning wlll do anything other than waste ink from the other seven cartridges.
I'm mostly posting out of frustration, as the printer's beyond my vendor's return window and canon phone support isn't open until Monday ...
Anyone else have this experience? How about with Canon service? I own a pile of Canon equipment from the 7D2 to the 600/4 MK II and have never had to use their service department before ...
04-25-2015 06:18 PM
Welcome to the Canon Forums and thanks for your post!
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04-26-2015 12:39 PM - edited 04-26-2015 12:40 PM
Dispie Jenine's reply about what OS you are using, I would try another PM cartridge. It isn't your OS!
There are some goldne contacts on the back of the print head. Did any get damaged or even touched? They are very fragile.
You know you can reset the printer but you need to unplug it from power for approx 5 min.
04-26-2015 08:03 PM
"Dispie Jenine's reply about what OS you are using, I would try another PM cartridge. It isn't your OS!"
I know it's not my OS, thanks
As I said in my original post, the first thing I tried was to replace the PM cartridge with another genuine Canon PM cartridge. No change. Thanks for the suggestion, though!
Hmmm resetting the printer might be worth a try, wouldn't hurt.
"There are some goldne contacts on the back of the print head. Did any get damaged or even touched? They are very fragile."
No, I didn't touch them, I'm very careful with print heads. I'm a bit wary of checking, though, is the head designed to survive removal, inspection, and reinstallation?
04-26-2015 08:12 PM
Canon e-mail tech support answered in their advertised timeframe and will be shipping me a new printhead. I thought people might appreciate hearing that Canon's providing me with what appears to be excellent support, thus far...
Thanks for your response, too, ebiggs1!
04-27-2015 09:06 AM - edited 04-27-2015 10:05 AM
"... is the head designed to survive removal, inspection, and reinstallation?"
Yes it is. Just DO NOT TOUCH the gloden contacts on the side. I bet the new print head will work if the new PM cartridge didn't.