05-02-2020 10:14 AM
I get a magenta cast on 'some' parts of my print and not on others. If I print the image upside down, the magenta cast is on another part of the image.
Technical info:
Windows 10 Pro
Adobe Photoshop 2020
Canon Print Studio Pro: see my settings below
Paper: Canon Photo Paper Pro Luster
Printing like this, gives a magenta color cast in the hair of the boy
Printing it upside down, the color cast is in the face of the boy, not in the hair
Actually, these are the settings in the driver:
But I also tested it with 'Handmatig' = 'Manually'... => same problem.
The nozzle check is ok.
Some history:
The printer is already a replacement. I bought my first printer 2 years ago and this printer had the same problem + a print head which was not working properly (nozzle check nok), cleaning the print head was no solution, the print head was replaced (I bought a new print head !!!) but was also no solution
In Januari 2019 the printer was replaced and in the beginning the problem seemed not to occur, but after a while it was there again.
I could not contact canon support directly because it bought this printer from a reseller. This was very frustrating.
I'm really getting crazy with this printer.
11-20-2023 11:56 AM
I contacted support and explained the problem. The printer was not yet 1 year old.
11-20-2023 12:17 PM
Thanks Carla 👍🏽
11-23-2023 08:14 AM
H Carla
Still in the process of sorting this. I wanted to ask if you print borderless, I have a theory that this might be connected to the issue.
Many thanks
Bhavin
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