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Magenta cast on some parts of the print - Canon Pro 1000

CarlaVdM
Contributor

I get a magenta cast on 'some' parts of my print and not on others. If I print the image upside down, the magenta cast is on another part of the image. 

Technical info:

Windows 10 Pro

Adobe Photoshop 2020

Canon Print Studio Pro: see my settings below

Paper: Canon Photo Paper Pro Luster

 

Screendump 1.jpg 

Printing like this, gives a magenta color cast in the hair of the boy

 

Printing it upside down, the color cast is in the face of the boy, not in the hair

 

Screendump 2.jpg

 

Actually, these are the settings in the driver:

 

 

Screendump 3.jpg

 

But I also tested it with 'Handmatig' = 'Manually'... => same problem.

The nozzle check is ok.


Some history:

The printer is already a replacement. I bought my first printer 2 years ago and this printer had the same problem + a print head which was not working properly (nozzle check nok), cleaning the print head was no solution, the print head was replaced (I bought a new print head !!!) but was also no solution

In Januari 2019 the printer was replaced and in the beginning the problem seemed not to occur, but after a while it was there again. 

I could not contact canon support directly because it bought this printer from a reseller. This was very frustrating.

I'm really getting crazy with this printer. 

12 REPLIES 12

I contacted support and explained the problem. The printer was not yet 1 year old.

Thanks Carla 👍🏽

H Carla

Still in the process of sorting this. I wanted to ask if you print borderless, I have a theory that this might be connected to the issue. 

Many thanks

Bhavin 

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