Loose pieces in Printer (Pro 300)

[Udriku]

I received a Pro 300 today in the mail, used from eBay, and when I turned it on, I got Error Code 5100. I was supposed to check if there are any foreign objects in the printer, and I found two white plastic parts. I think they may have come loose during shipping. Does anyone know what those are? 

 

 

[jrhoffman75]

Maybe you bought the printer this person had back in July?

Canon Pro-300 Loose Parts in Printer - Canon Community

[normadel]

If it came broken, you can put in a return on eBay, even if the listing said "No Refunds". Get rid of this dog.

[dglenh12]

Were you able to sort this out on your printer? Mine is also the same and I see it happens frequently. I also have those two pieces that came out but they are broken do you still have the broken pieces laying around or are you willing to sell them to me?

[jd7]

hi just had same problem they are from underneath the printhead carriage,mine just came back from repair and it seems the couriers rough handling can cause these parts to be dislodged,hope this helps