Ink levels

[bklynmyke]

Why won't my pc show me my ink levels for my pro9500 mark II?  I just switched from a mac to a pc and I just put in the setup cd-rom and it seemed like everything worked fine except when I click on the spot to check ink levels I just get a message that says it can't check the ink levels.  They are official canon ink cartrages and I know I'm out of ink only I don't know which color. Why won't it show me my ink levels?  Any help would be greatly appreciated.  Thank you for your time.

[jrhoffman75]

Make sure all your software is up to date and try using Canon My Printer to check level.

[ebiggs1]

When you open the ink try door doesn't the empty ink cartridge blink?  I believe it does.  You don't need the computer to tell which one is empty.

Also check you have a bi-directoinal USB cable.  You need a real Printer USB cable and not just some off the wall USB.