05-13-2018 10:12 PM
Hi guys,
Our printer has been doing this for a wlittle while and have tried all the adjustents, maintenance we can hink of to rectify the issue.
Basically, it is printing a double image in the verticle direction but only for the first ince of every print.
It doesn't however do it when you print a nozzle check page (it seems).
FYI: It has two brand new Print Heads & brand new purge unit. - did not fix or help the issue.
We're at a complete loss with this one. Any suggestions would be a huge help! thanks!!
05-13-2018 10:14 PM
05-13-2018 10:16 PM
see nozzle check and allignment pages: doesn't produce the issue:
05-21-2018 02:35 PM
Hello.
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance with this issue.
This didn't answer your question or issue? Find more help at Contact Us.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.