Canon pro100

[Linda330]

Hi I'm new to the forum .
I have a cannon pro 100 that was working fine with my imac untill I changed internet providers message Cannot detect Network...
My husband has been at this now for 5hrs and still no luck.The printer works fine being just plug into my computer but I would like the wireless to work.
Do we need to do a complete wireless set up again ?
In advance Thank you for your help

[Patrick]

Hi Linda330,

To resolve this issue, please follow the steps outlined in the following PDF:

http://downloads.canon.com/wireless/PRO-100_Router_change.pdf

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

[trptguy]

I had the same problem. After I upgraded to Mac OS Catlina the orginal Canon disk and manuals won't work, so I couldn't tr switching conneciton methods. When I plugged by Pro100 into the USB 3 slot on the new router the printer was recognized for wireless printing (did not work on hte USB2 slot. Makes no sense to me, but I am able to print using the printer as Bonjour printer. the J1 tool doesn't work with my updated system.

[jrhoffman75]

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@trptguy wrote:

I had the same problem. After I upgraded to Mac OS Catlina the orginal Canon disk and manuals won't work, so I couldn't tr switching conneciton methods. When I plugged by Pro100 into the USB 3 slot on the new router the printer was recognized for wireless printing (did not work on hte USB2 slot. Makes no sense to me, but I am able to print using the printer as Bonjour printer. the J1 tool doesn't work with my updated system.

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Welcome to the forum trptguy. 

You need to download the updated Catalina driver.

Then delete the printer and re-add. Wait for the Canon IJ Series version to appear. 

The on-screen manual is 32-bit and won't work under Catalina. 

For good measure download the latest version of all printer software from the support site. 

[trptguy]

Thanks for yoru guidance. I downloaded the updated driver deleted the printer and then added it, but the IJ series never appeared. Only Bonjour

[jrhoffman75]

When you say never, how long did you wait?

[jrhoffman75]

When installed the latest driver did it report any errors?

[trptguy]

about 20 mins.

[trptguy]

No. I got the Installation was Successful notice.

[jrhoffman75]

I’m stumped. You could try restarting the computer.

Also try resetting the printing system.


Give Canon a call at 1-800-OK-CANON.