Canon imagePROGRAF PRO-1000 print head holder will NOT move to the replacement position

[craholtz58]

I have not used my Canon imagePROGRAF PRO-1000 for several years.  I turned it on and received an error message (1660): the following ink tank cannot be recognized. However, the print head holder will not move thereby making it impossible for me to remove or replace the non-recognized ink head cartridges. I read the support sheet for this issue but none of the items on it helped. Does anyone have any suggestions?

Thanks

CraigError Message

[ArthurJ]

Hi,

If you have not done so, unplug the power cord to the printer and then press the power button 5 times. Then try to manually move the ink carriage over. If it still wont move, the printer will need to be replaced. 

Since the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

You can take advantage of this offer by calling the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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