Canon Prograf Pro-310 not printing 4x6 edge-to-edge

[anonymous_user]

Hi Community,

I have a shiny new Canon Prograf Pro-310. When I try to print borderless 4x6 prints, the fist row of pixels (i.e. the first pass the print head makes when printing an image) does not print. I end up with a thin white band down the edge of the paper, which drives me crazy. This is the first borderless printing I've attempted. It feels like some kind of registration issue, but I have no idea how to validate that theory, and no idea how to fix it. The Canon documentation has not been helpful to me, and I don't want to waste a lot of ink & paper on trial & error. Any suggestions on how I can identify/resolve the issue are appreciated!

The printer firmware version is 2.010. I ran the print head alignment routine when first setting up the printer. I've printed approx 35 pages of various sizes since then. I'm printing using Canon Professional Print & Layout software version 1.6.0 running on Windows 11.

[Patrick]

Hi anonymous_user,

It would appear that your imagePROGRAF PRO-310 may require service.  Please contact one of Canon's Technical Support Representatives for further assistance. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-310 and then click on the Product Support button.  A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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