Canon Pro 1000 prints top of photo at the bottom

[Angeluce]

Has anyone ever had this problem? My printer prints part of the top of the photo at the bottom. I've restarted the software, computer and printer but the problem continues. I'm using 17"x22" paper and the photo is not cropped. I ran a print on 5"x7" paper and the print was fine.

 

[Danny]

Thanks for joining the conversation, Angeluce!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof) and which application you're printing from. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Angeluce]

I'm working out of Capture One 22 on a Mac Studio. Operating system is Monterey 12.6. The camera is a Fuji GFX50R and the photo is enlarged to the same ratio as the sensor, 3:4.