02-01-2015 01:59 PM
Hopefully someone can help. I just purchased a new Pixma Pro 100 and diligently set it up using a USB connection to my laptop (Windows 8, 64 bit). The printer printed the alignment page fine, but won't print anything else (including a Test Page from the device Properties box). I immediately get an on scree error message when trying to print.
Any thoughts out there?
02-02-2015 11:06 AM
Let me add that I did go through all of the trouble shooting procedures in the manual and updated the drivers with the current ones posted at the Canon website. No luck with anything- I still get the same results.
It does seem the printer and computer are communicating through the USB chord, but just not properly.
Has anyone else experienced this kind of difficulty with a printer?
02-02-2015 11:11 AM
02-02-2015 11:22 AM
Unplug the printer for 15 minutes. Unplug it from everything. Don't use My Image Garden. Use Easy Photo Print EX (came with your printer) or some other program.