Canon Pixma Pro 100 - 13x19 Prints Not Working

[DHAMSHER]

Help!  I am having a terrible time trying to print 13x19 prints on Canon PIXMA Pro 100.  I figured out how to get the A3+ paper, but 90% of the time I get a two flash orange alarm (no paper) when there is a 13x19 sheet loaded (this happens from both manual feed and rear) and on the 10% of the occassions that I am able to print, it prints on 1/4 of the paper.  I am trying to print from a mac (one a macbook pro and the other a mac pro) using Preview or Photos.  All software and drivers up to date.  EXTREMELY FRUSTRATING - help!  I am using Canon Photo Glossy II paper and I select the A3+ borderless to print.

Thanks!

[jrhoffman75]

First verify that you are not using the Bonjour version of the printer. Go to System Preferences->Printers & Scanners and see if the IJ series version of the printer is installed. If yes, select it. If not, click the “+” to add it and wait. It could take several minutes. 

Be be sure you are using the latest version of the Canon driver. 

[DHAMSHER]

Confirmed on both fronts and still having this issue.

[jrhoffman75]

Does it happen if you don’t print borderless?

[DHAMSHER]

turning of borderless solved the problem - does that mean that borderless won't work for 13x19?

[jrhoffman75]

I’m not at home, so I can’t check. Go into the On-Screen Manual and search borderless.

[TCampbell]

I had a similar frustrating time with my PRO-10 ... but then realized what that the paper didn't feed as readily as expected.  All I had to do was apply very gentle pressure with my finger to help the sheet feed and the problem went away (on my printer it only happened with 4x6" prints... I often use those for proofs before I put in a big sheet.  My big sheets typically feed without issue.