07-18-2018 04:26 PM - edited 07-19-2018 03:10 AM
I have a Canon Pixma Pro-1 printer for three years, I print about 100 photos 10 x 15 cm a month. I use only genuine Canon inks.
She started printing the stripes on the photo regardless of paper (glossy, matt, satin). The test print is OK, the CD print or documents prints clean.
Cleaning and deep cleaning did not help. Automatic alignment of the print head did not help. But when you manually align the print head, it does not print the correct H, K, and T columns. I cleared the print head in distilled water and I changed the PC and C inks for new ones but did not help.
07-19-2018 10:56 AM
Hello.
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.