@CintiBonnie wrote:
In 2016 I purchased this great printer but the following year I moved out-of-state with it. At my new location, I purchased a new computer for the 2nd floor of the home and the bottom line is I could not get the Pro 100 printer to work properly with it. Much to my embarrassment, I just left it upstairs and got busy with other things. How can I troubleshoot since it's been idle so long? Would the ink have dried up? How can I go about figuring out if the machine was damaged in transit, has an ink problem, or just operator cluelessness? Thanks.
1. have you downloaded and installed the appropriate driver for your operating system?
2. have you installed new ink cartridges?
3. perform a nozzle check using the following instructions:
Canon Knowledge Base - Print the Nozzle Check Pattern on a PIXMA PRO-100
What are the results?
John Hoffman
Conway, NH
1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic
