Can not print fine art paper on a PRO 300 printer

[patkingnorthcar]

I cannot print fine art paper on a PRO 300 printer.  I have MAC OS Sonoma 14.6.1.  Firmware version is 2.0.  Driver version has been updated to 29.1.0.0.  I can print photo papers without any issues to both the top feeder and manual feeder.  When I load fine art paper into the manual feeder, the printer display reverts to the top tray settings, and will not print....and I receive an error code of "88".  I am using Adobe Lightroom Classic, and have been setting the Printer Dialogue settings Media Type to "Premium Fine Art Smooth", and Paper Source to "Manual Feed".  Even when I turn off my computer, and load fine art paper into the manual tray, the printer display reverts to the top tray settings, so the issue appears to be the printer.  Thank you.

[Patrick · Accepted solution]

Hi patkingnorthcar,

Please contact one of Canon's Technical Support Representatives via phone. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-300 and then click on the Product Support button. When that page loads, click on either the Phone Support button to access support.  A Technical Support Representative will be able to resolve this quickly for you via phone.

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