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ir-ADV 4525 SMTP Scan to Send Error

espinja
Apprentice

Hello,

I have a Canon iR-ADV 4525 copier, which I've set up correctly to use SMTP to send "Scan and Send" documents to addresses in the "Personal Address List."  Settings are exactly the same as another copier at a different site with a functional copier.  When I "Check SMTP Connection," I get a "Connection to the server was successful." result.

When I try to scan and send, however, nothing ever gets sent.  I've checked the Send Log, and here is an example of a failed attempt:

Job No. (Return Job No.) Result Start Time End Time Department ID Job Type Destination User Name File Name Originals Original Pages Send Pages TX File Size (KB) Communication Mode End Code 
8NG9/6/2023 12:449/6/2023 12:45 E-Mail ****@*****.com----- 1100 #801

My research seems to indicate that an End Code "#801" might mean an SMTP timeout occurred.  Is this correct?

If so, what should be my next steps?

Thanks for your replies and help..!

2 REPLIES 2

Tiffany
Moderator
Moderator

Welcome to the forum!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you.  If you don't have a dealer and you're in the United States, please call us at 1-800-385-2155 and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

Thank you

Thanks, Tiffany..!

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