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ir-ADV 4525 SMTP Scan to Send Error



I have a Canon iR-ADV 4525 copier, which I've set up correctly to use SMTP to send "Scan and Send" documents to addresses in the "Personal Address List."  Settings are exactly the same as another copier at a different site with a functional copier.  When I "Check SMTP Connection," I get a "Connection to the server was successful." result.

When I try to scan and send, however, nothing ever gets sent.  I've checked the Send Log, and here is an example of a failed attempt:

Job No. (Return Job No.) Result Start Time End Time Department ID Job Type Destination User Name File Name Originals Original Pages Send Pages TX File Size (KB) Communication Mode End Code 
8NG9/6/2023 12:449/6/2023 12:45 E-Mail ****@*****.com----- 1100 #801

My research seems to indicate that an End Code "#801" might mean an SMTP timeout occurred.  Is this correct?

If so, what should be my next steps?

Thanks for your replies and help..!



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Thank you

Thanks, Tiffany..!

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